Refund Policy

At Diamast Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day refund policy from the date of purchase.

Eligibility for Refunds:

  • Items must be in their original condition and packaging, unworn, and undamaged.
  • Custom or personalized orders are not eligible for refunds.
  • Proof of purchase is required.

How to Request a Refund:

  1. Contact Us: Reach out to our customer service team at info@diamast.com with your order number and reason for return.
  2. Return Authorization: Once approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

Processing Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to the original method of payment.

Returns Policy

We strive to provide high-quality jewelry that meets your expectations. If you need to return an item, please follow our returns policy outlined below:

Return Conditions:

  • Items must be returned within 30 days of purchase.
  • Items must be in new, unused condition with original tags and packaging.
  • Custom or personalized items cannot be returned.

Return Process:

  1. Initiate a Return: Contact our customer service team at info@diamast.com to initiate a return.
  2. Return Authorization: You will receive a Return Authorization Number (RAN) and return instructions.
  3. Ship the Item: Pack the item securely and ship it to the provided address. Ensure the RAN is included in the package.

Return Shipping:

  • Return shipping costs are the responsibility of the customer.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

Inspection and Approval:

  • Once we receive your return, our team will inspect the item.
  • If approved, we will process your return and notify you via email.

Exchanges

If you wish to exchange an item, please follow the return process and specify that you would like an exchange. Exchanges are subject to product availability.

Non-Returnable Items

  • Custom or personalized jewelry
  • Items on sale or clearance
  • Gift cards

Contact Us

For any questions or concerns regarding our refund and returns policy, please contact us at:

Email: info@diamast.com
Phone: +1 (800) 123-4567
Address: 123 Diamond Street, Sparkle City, ST 56789